Shipping Policy

Effective Date: August 27, 2026

1. Shipping Coverage

The Nine Line currently ships only within India. We do not offer international shipping at this time. If this changes, this policy will be updated accordingly.

2. Order Processing Time

Orders are processed within 1–2 business days of confirmation (excluding Sundays and public holidays). Made-to-order or customised pieces may require additional processing time, which will be communicated on the product page or at checkout.

3. Shipping Charges

Free shipping on prepaid orders above ₹[999] (or the threshold shown at checkout).
A flat shipping fee of ₹[99] applies to orders below the free-shipping threshold.
An additional Cash on Delivery (COD) handling fee of ₹[49] may apply, where COD is available.

4. Delivery Timelines

Estimated delivery timelines after dispatch:

Metro cities: 3–5 business days.
Non-metro cities and towns: 5–8 business days.
Remote or restricted pin codes: 8–12 business days (subject to courier serviceability).

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order status by logging into your account on the Site.

6. Packaging & Insurance

All jewellery is carefully packaged in tamper-evident, branded packaging to ensure it reaches you safely. High-value shipments may be insured and may require an OTP or signature confirmation upon delivery.

7. Delays

While we strive to meet estimated delivery timelines, delays may occur due to courier logistics, weather conditions, regional restrictions, or force majeure events. The Nine Line is not liable for delays caused by circumstances beyond our reasonable control, but we will keep you informed and assist wherever possible.

8. Undelivered / RTO (Return to Origin) Shipments

If a shipment is undeliverable due to an incorrect address, unavailability of the recipient, or refusal to accept the package, it will be returned to us. In such cases, we will contact you to arrange re-shipping (additional shipping charges may apply) or process a refund as per our Refund Policy, minus any non-recoverable shipping costs.

9. Multiple Items in One Order

If your order contains multiple items, they may be shipped separately depending on stock availability. You will not be charged extra shipping fees for split shipments of the same order.

10. Contact Us

For any shipping-related queries, contact us at:

Email: [email protected]

Phone: +91 98765 43210