Return Policy

Effective Date: August 27, 2026

1. Return Window

We want you to love your purchase. If you are not fully satisfied, you may request a return within 7 days of the delivery date, subject to the conditions below.

2. Return Conditions

To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition, with no signs of damage or alteration.
• Returned with all original packaging, tags, authenticity/quality certificates, invoice, and any accompanying accessories or boxes.
• Free from any custom modifications (resizing, engraving, etc.) made at your request.

3. Non-Returnable Items

The following items are not eligible for return, unless received damaged or defective:

• Made-to-order, customised, or engraved jewellery.
• Earrings (for piercing/hygiene reasons), unless defective.
• Items marked 'Final Sale' or purchased during clearance sales.
• Items without original packaging, tags, or invoice.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us at [email protected] or +91 98765 43210 within 7 days of delivery, quoting your order number and reason for return.
• Our team will verify eligibility and share return instructions, including reverse pickup (where serviceable) or self-ship guidelines.
• Pack the item securely in its original packaging along with the invoice.
• Once we receive the item, it will undergo a quality check (typically 2–3 business days) before the return is approved.

5. Exchanges

We offer exchanges for size or design changes, subject to stock availability and the same 7-day return window and return conditions listed above. If the new item is of a different price, the difference will be collected or refunded accordingly.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos/videos of the product and packaging. We will arrange a free replacement or a full refund, including shipping charges, once verified.

7. Quality Check Clause

All returned items are inspected upon receipt. Returns that do not meet the conditions listed in Section 2 will not be accepted, and the item will be shipped back to you at your cost.

8. Contact Us

For return or exchange queries, reach out to us at:

The Nine Line

123, MG Road, Ahmedabad, Gujarat – 380001, India

Email: [email protected]

Phone: +91 98765 43210