Refund Policy

Effective Date: August 27, 2026

1. When Refunds Apply

A refund will be initiated in the following cases:

An order is cancelled before shipment.
A returned item is received back and passes our quality check.
An order is cancelled by us due to stock unavailability or other genuine reasons.
You receive a damaged, defective, or incorrect item, verified by our team.

2. Refund Processing Time

Refunds are processed only after the returned item passes our quality check (typically within 2–3 business days of receipt), or immediately upon approval for pre-shipment cancellations.
Approved refunds are credited to the original payment method within 7–10 business days of approval.
The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

3. Refund Mode

Prepaid orders: refunded to the original source of payment (card, UPI, net banking, or wallet).
Cash on Delivery (COD) orders: refunded via bank transfer or UPI; you will be asked to share your bank/UPI details for this purpose.

4. Non-Refundable Charges

Shipping charges and COD handling fees (if applicable) are non-refundable, except in cases where the return is due to our error, such as a wrong, damaged, or defective item being delivered.

5. Partial Refunds

Partial refunds may be issued where an item is returned in a condition that does not fully meet our Return Policy conditions but is otherwise accepted at our discretion, or where only part of a multi-item order is returned.

6. Refund Status & Tracking

You will receive an email/SMS confirmation once your refund is initiated, along with the expected credit timeline. For any delay beyond the stated timeline, please contact us at [email protected] or +91 98765 43210 with your order number.

7. Contact Us

For refund-related queries, reach out to us at:

The Nine Line

123, MG Road, Ahmedabad, Gujarat – 380001, India

Email: [email protected]

Phone: +91 98765 43210