Handcrafting Elegance
Last updated: January 15, 2024
Refund Eligibility
Refunds are available for items returned within 30 days of purchase, provided the items meet our return conditions. All refunds are subject to inspection and approval by our quality control team.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Timeline
Approved refunds are processed within 5-7 business days after receipt of the returned item. The refund will be credited to your original method of payment. Please allow additional time for the credit to appear on your account, which may vary depending on your financial institution.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items that have been worn or show signs of use
- Items missing original packaging or accessories
- Items returned after the 30-day window
Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized jewelry
- Gift cards or vouchers
- Items purchased during promotional sales (final sale items)
- Items damaged due to misuse or accidents
Damaged or Defective Items
If an item arrives damaged or defective, we will provide a full refund including return shipping costs. Please contact us immediately with photos of the damage for expedited processing.
Exchange Refunds
If you exchange an item for a different product, any price difference will be refunded or charged to your original payment method. Exchange shipping costs are covered by us.
Contact Us
For refund-related questions, please contact our customer service team:
Email: [email protected]
Phone: +1 (555) 123-4567