How Can We Help You?

Yes! We offer complimentary free shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal handling and verification fee may apply at checkout.

Every piece of jewelry from The Nine Line is packed in a signature luxury box enclosed inside a tamper-evident, sealed security bag. All shipments are 100% insured until they are delivered and signed for by you.

Once dispatched, you will receive a tracking link via email and WhatsApp. You can also track your order at any time using your Order ID and phone number through our website or customer account section.

We offer a hassle-free 7-day return and exchange policy from the date of delivery. If you are not completely satisfied with your jewelry, simply initiate a request from your account or contact our concierge team. We will arrange a free reverse pickup from your doorstep.

Once our quality team receives and inspects the returned item, your refund is approved within 24–48 hours. For prepaid orders, the refund is credited directly to your original payment method within 5–7 banking days. For COD orders, we transfer via direct bank transfer or UPI.

Customized, personalized, or engraved jewelry pieces are crafted specifically for you and cannot be returned unless received with a manufacturing defect or transit damage.

Yes, absolutely. Every piece at The Nine Line is crafted from certified 92.5% pure sterling silver. Each jewel bears the official '925' hallmark stamp and comes with a physical Certificate of Authenticity in your order box.

Pure silver naturally reacts with sulfur in the air over time. However, all our silver jewelry is electro-plated with premium Rhodium or 18K Gold and protected by an advanced anti-tarnish e-coating that keeps it sparkling for years with proper care.

We use AAA+ grade cubic zirconia, lab-grown gemstones, and freshwater pearls. Each stone is hand-set with micro-prong settings to reflect maximum brilliance and fire similar to fine diamonds.

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, MasterCard, RuPay), Net Banking across 50+ banks, and Cash on Delivery (COD) on eligible pin codes.

Our flagship 'Silver Mine 6 + 1' monthly plan lets you pay 6 equal monthly installments, and we sponsor 100% of the 7th installment as a complimentary bonus gift! At maturity, you can redeem the entire balance to purchase any 925 sterling silver jewelry of your choice.

Yes, 100% safe. Our website operates with 256-bit SSL encryption. All transactions are securely routed through PCI-DSS Level 1 certified payment gateways (Razorpay). We never store your card numbers or CVVs.

Always store your jewelry in the airtight ziplock pouch provided to minimize exposure to air. Keep your jewelry away from harsh perfumes, chlorine pools, and household chemicals. To restore its natural shine, simply wipe gently with the soft microfiber polishing cloth included in your order.

While freshwater will not permanently damage 925 sterling silver, frequent exposure to soaps, shampoos, and tap minerals can cause dullness and accelerate tarnishing of plated finishes. We strongly advise taking your jewelry off before bathing or swimming.