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Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping delivers the next business day. International shipping typically takes 7-14 business days.

Yes, we offer free standard shipping on all orders over $100 within the continental United States.

Once your order ships, you'll receive an email with a tracking number. You can use this number on the carrier's website to track your package.

Please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

We offer a 30-day return policy on most items. Items must be unworn, in original condition with tags attached. Custom items are not eligible for return.

Contact our customer service team to receive a return authorization. Package the item securely and ship it to the provided address with the authorization number.

Custom jewelry, earrings (for hygiene reasons), and items damaged due to misuse are not eligible for return.

Approved refunds are processed within 5-7 business days after we receive the returned item. The credit may take additional time to appear on your account.

Yes, all our diamonds are certified by reputable gemological laboratories such as GIA, AGS, or SSEF, ensuring their quality and authenticity.

We use 18K yellow, rose, and white gold, as well as platinum. All metals are ethically sourced and meet industry standards.

Yes, we offer complimentary ring sizing for most styles. Custom sizing may take additional time and could incur extra charges for certain designs.

Store jewelry separately to prevent scratching, clean with a soft cloth, avoid harsh chemicals, and have pieces professionally cleaned annually.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Yes, we use SSL encryption and comply with PCI DSS standards. We never store your full credit card information on our servers.

Yes, we partner with Affirm and Klarna to offer flexible payment plans on purchases over $350.

If your order hasn't shipped yet, we can update your payment method. Please contact us immediately if you need to make changes.