Cancellation Policy

Effective Date: August 27, 2026

1. Cancellation Before Shipment

Orders can be cancelled free of charge any time before they are shipped. To cancel, contact us immediately with your order number, or use the 'Cancel Order' option in your account (if available). Once cancelled, any amount paid will be refunded in accordance with our Refund Policy.

2. Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. If you no longer want the item, you may refuse delivery or initiate a return once the item is delivered, subject to our Return Policy.

3. Made-to-Order & Customised Items

Made-to-order, customised, resized, or engraved jewellery cannot be cancelled once production has started, as these pieces are made specifically for you. Any advance paid for such orders is non-refundable once production begins, unless we are unable to fulfil the order.

4. Cancellation by Us

We reserve the right to cancel an order due to pricing errors, suspected fraud, stock unavailability, address/serviceability issues, or other genuine reasons. If we cancel your order, you will be notified and any payment made will be refunded in full as per our Refund Policy.

5. How to Request a Cancellation

Email us at [email protected] or call +91 98765 43210 with your order number and reason for cancellation. We aim to confirm cancellation requests within 24 hours.

6. Contact Us

For cancellation-related queries, reach out to us at:

The Nine Line

123, MG Road, Ahmedabad, Gujarat – 380001, India

Email: [email protected]

Phone: +91 98765 43210